Kinokami shop makes every effort to ensure that the buyers will be completely satisfied with their purchase. Extreme care is taken in all phases from merchandise management to inspection and packaging.

Product returns will be accepted within 30 days from receipt only if they are returned unused and in the exact condition in which they were originally sent. Before requesting to return or exchange an item, authorization (including an authorization number) must be received from Kinokami shop. Any returns or exchanges resulting from an error on Shop’s part will be shipped at our expense. Expenses incurred for returns or exchanges for any reason not relating to Kinokami shop will be borne by the purchaser. When shipping a product for return or exchange, the purchaser should be sure to use a reliable shipping service and to insure the package. Refunds or exchanges cannot be made if the returned item has been damaged or altered in any way before arriving at our office.